View your current billing period
Open Plan & billing from the usage card at the bottom of the left navigation. The page shows:
- current customer conversations and included capacity;
- current successful autonomous klax IQ resolutions and included capacity;
- remaining units and days in the billing period;
- projected period-end usage at the current daily pace;
- projected human-conversation and autonomous-resolution overages; and
- an estimated period overage.
Projections are estimates, not posted charges.
What counts
A customer conversation counts toward the conversation allowance once for its billing-period definition. A successful autonomous klax IQ resolution counts when AI completes the eligible conversation under the configured confidence, evidence, and approval rules.
Drafts, failed attempts, recommendations that are not autonomously resolved, and internal model-token activity are not successful-resolution units. The same conversation is never charged both the human-conversation overage and autonomous-resolution overage.
Configure alerts and overage review
Workspace managers can choose a 50–100% usage notification threshold and enable an in-workspace
manager warning. An optional monthly overage review limit prevents another autonomous response from
sending after the estimated current-period overage exceeds that amount; a manager can still review
and send it. $0 means no dollar review limit. Commerce safety and approval rules remain active
regardless of this setting.
Update billing
Use the secure billing portal to update the payment method or manage the subscription. Billing changes apply only to the current organization. If a feature is unavailable, compare the current plan or contact support from the app Help menu.