Roles and scope
This policy covers klaxify websites, applications, programs, and business communications. For customer-support data processed for a tenant, klaxify generally acts as the tenant's service provider or processor; the tenant remains responsible for its own customer-facing privacy notice and instructions.
Information we collect
- Account, workspace, billing, application, and partner-program information.
- Customer-support content, order context, knowledge, and action records supplied by tenants.
- Usage, device, security, log, cookie, and diagnostic information.
- Communications, support requests, feedback, and consent records.
- Data received from connected providers under the permissions a tenant grants.
How we use information
- Provide, secure, support, and improve the service.
- Authenticate users, isolate tenants, process authorized workflows, and maintain audits.
- Bill customers, manage trials and programs, and communicate about the service.
- Detect abuse, prevent fraud, comply with law, and protect rights and safety.
- Analyze aggregate or de-identified product performance.
Sharing and subprocessors
We share information with infrastructure, communications, payment, AI, analytics, and support providers only as needed to operate the service; with connected services at the tenant's direction; during a corporate transaction; or when legally required. We do not sell personal information for money.
Current operational categories and named providers are listed on the Subprocessors page.
AI processing and customer data
AI features process only the context needed for the requested workflow, subject to tenant configuration and provider terms. Tenants should not submit data they are not authorized to process. AI activity, sources, decisions, and governed actions may be logged for safety, quality, and auditability.
Retention, security, and international processing
Information is retained for the service relationship, operational and legal needs, dispute resolution, and security. Retention varies by data type and tenant configuration. We use access controls, encryption, tenant scoping, monitoring, and audit records, but no system can guarantee absolute security.
Data may be processed where klaxify and its providers operate, subject to contractual and legal transfer safeguards when required.
Choices and rights
Depending on location, individuals may request access, correction, deletion, portability, restriction, or objection. End customers should usually contact the tenant that controls their support relationship; klaxify will assist the tenant as required.
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Contact and updates
Privacy requests can be submitted through klaxify support. We may verify identity and authority before acting. Updates appear here with a new effective date and additional notice when required.